You’ll get yelled at for the rain…

…so how do you empathize with the client?

Such is the life of a teller.  I’m very glad that BMO has finally acknowledged the struggles that CSRs come face to face with everyday, and has shown us that they care.  “CSR isn’t just a job, it’s the most difficult job.  It’s the most IMPORTANT job here, because you are the face of the bank.”

No words can describe how happy I was to hear them say it at the assistant manager conference today.

THEN they acknowledge that they realise how difficult a job the assistant manager has, and how many “hats” we must put on each day.

Holycrap I think I might faint from this.  WE’VE BEEN ACKNOWLEDGED!!! 🙂

*so pleased*

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