…so how do you empathize with the client?
Such is the life of a teller. I’m very glad that BMO has finally acknowledged the struggles that CSRs come face to face with everyday, and has shown us that they care. “CSR isn’t just a job, it’s the most difficult job. It’s the most IMPORTANT job here, because you are the face of the bank.”
No words can describe how happy I was to hear them say it at the assistant manager conference today.
THEN they acknowledge that they realise how difficult a job the assistant manager has, and how many “hats” we must put on each day.
Holycrap I think I might faint from this. WE’VE BEEN ACKNOWLEDGED!!! 🙂